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Click Categories List on the navigation menu to the left to return to the list of all FAQ categories.

Category: Web Hosting

Does Hostito offer more than one hosting plan?
Do your plans include technical support?
Can I change my hosting plan? Can I upgrade/downgrade?
Do you offer SSL certificates?
Will I have unlimited access to update my pages?
Do you offer web-based administration tools?
When does my account become active?
Can I have multiple accounts with Hostito?
Do I have to FTP to upload my site?
Do you provide me with secure web-based administration tools for my account?
Do all my accounts get a control panel?
Can I administer my MySQL database with a web-based GUI?
Can I get web-based e-mail?
Do I get web site statistics that I can use to analyze my web traffic?
How can I tell where my traffic is coming from?
What is leeching and how do I prevent it?
Do I get FTP access to my site? Can I upload my files at any time?
Can I have different FTP accounts for subdirectories within my site?
Do you support anonymous FTP?

Does Hostito offer more than hosting one plan?

Yes, we offer a variety of web hosting plans suited for indivuals, web designers, groups, and small- to medium-sized businesses. Resource limits and features vary from plan to plan, but they all come with powerful online administration tools that make hosting your site with us easy.

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Do your plans include technical support?

Yes, all of our plans have technical support included. Check our Customer Support FAQ if you have more questions.

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Can I change my hosting plan? Can I upgrade/downgrade?

You can change your plan by contacting us at billing@hostito.com or by calling us toll-free at 1-888-HOSTITO. We are glad to accommodate your needs and do not charge additional fees for upgrades.

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Do you offer SSL certificates?

We provide all of our clients a free shared certificate to use for their accounts. Additionally, we sell InstantSSL, Geotrust SSL, and other certificates.

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Will I have unlimited access to update my pages?

We place no restrictions on your access to your server other than the restriction as defined by your plan. You can always log into your web-based administration tools to check on your web site and account from anywhere on the internet.

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Do you offer web-based administration tools?

Yes! We make it easy to manage your account and web site with our online tools. Our web-based control panel offers an amazing amount of features. For additional convenience, we also provide you with 24/7 access to your billing information.

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When does my account become active?

Web hosting accounts are ready anywhere from 30 minutes to 12 hours after your order is processed. Domain name server updates generally take between 12 and 48 hours.

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Can I have multiple accounts with Hostito?

Certainly! We do not enforce any limits on the number of accounts that you may have with us.

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Do I have to FTP to upload my site?

No, you can also use the file manager found in your web-based control panel. It allows you to upload files, edit them, and much more.

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Do you provide me with secure web-based administration tools for my account?

Yes, our secure web-based administration tools allow you to stay in control and up to date from anywhere. You can securely update your billing information, check on the status of support issues, and control all your web site features online.

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Do all my accounts get a control panel?

Yes. However, add-on and parked domains share the control panel of their parent site.

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Can I administer my MySQL database with a web-based GUI?

Yes. We provide phpMyAdmin and keep it up to date for you at no extra charge. In addition, our control panel makes it easy for you to add and edit your databases, edit users, and assign rights to databases.

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Can I get web-based e-mail?

Yes. All e-mail accounts can be checked using any standard web browser. With our convenient web-based e-mail interface, you can create folders, customize rules, set up your personal calendar, organize meetings, filter for spam and viruses, and much more.

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Do I get web site statistics that I can use to analyze my web traffic?

Yes. Checking and analyzing your site traffic is easy with Webalizer, Analog stats, and much more. In addition to site stats, our control panel tells you how much disk space and data transfer you are using.

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How can I tell where my traffic is coming from?

Our site statistics programs show you many aspects of your site traffic in detail, including where your traffic is coming from.

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What is leeching and how do I prevent it?

Leeching (or "hotlinking") is the sneaky process of loading images from someone else's web site in order to save on idth. To help prevent this from happening to our clients, we provide every account with a useful tool in our control panel. Don't let others steal the data transfer that you pay for!

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Do I get FTP access to my site? Can I upload my files at any time?

Yes, all of our plans come with at least one FTP account. Uploading of files can be done at any time, without restriction.

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Can I have different FTP accounts for subdirectories within my site?

Yes, this feature is available on all of our hosting plans.

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Do you support anonymous FTP?

Yes. Set up your own annonymous FTP folder and you choose your own message! Each of our hosting accounts comes with the ability to have its own anonymous FTP site.

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