What kinds of reseller plans do you offer?
We offer 4 types of reseller plans, easily customized and branded to fit your needs. See our Reseller section for prices and features.
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Who provides technical support to my clients?
As a reseller, you are solely responsible for supporting your clients. However, although we do not support your clients directly, you can always count on us to support you and answer questions you may have regarding your account. Let us know if you find something too difficult to resolve on your own, and we will do our best to help, allowing you to contact and support your clients directly with confidence.
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Do your plans include technical support?
Yes, all of our plans have technical support included. Check our Customer Support FAQ if you have more questions.
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Can I buy extra disk space, data transfer, or other features?
Yes. Additional disk space, data transfer, domains, and IP numbers are all available. See our Reseller Prices section under "Add-ons" for prices.
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What can I charge my clients per month for web hosting?
That's up to you! In no way do we restrict your pricing or enforce any policy on your pricing rights. You are always free to price your services to your customers as you see fit.
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Can I change my reseller plan? Can I upgrade/downgrade?
You can change your plan by contacting us at billing@hostito.com or by calling us toll-free at 1-888-HOSTITO. We are glad to accommodate your needs and do not charge additional fees for upgrades.
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Will each of my clients get their own domain name, FTP account, etc.?
As a reseller, each account that you create can have their own domain name, FTP account, control panel, and all the other features we offer. By creating your own packages, feature sets may be customized and matched to your company brand.
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Will my clients be able to tell that I'm a Hostito reseller?
Not if you don't want them to. To protect your own branding, our servers do not use our company name. For additional branding power, we provide reseller accounts with virtual name servers (e.g., ns1.yourdomain.name).
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Who submits domain transfer requests to Internic for my clients?
The owner of the domain can submit their own information, or you can do it on their behalf.
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What happens if I exceed my allotted amount of bandwidth per month?
If your site exceeds its allotted amount of bandwidth per month, it will default to your own customizable "site suspended" page. But don't worry: our system will e-mail you when you reach 80% of your transfer limit, so you have plenty of time to act or decide what to do.
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Where do I monitor my bandwidth usage?
You can also keep track of your usage with your control panel, which keeps a running tally of your alloted, used, and remaining amount of data transfer.
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How do I keep my site from being shut down for going over its bandwidth limit?
If you think it's a one-time problem, we recommend purchasing additional bandwidth as a temporary solution. If your site's traffic has permanently increased, upgrading your plan to one with greater bandwidth is the best choice. If neither of these options is palatable, the right choice could also be to disable some parts of your web site to make it through the month. It's up to you to make the decision, but several options are available.
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What are the 'start' and 'end' dates for bandwidth calculation?
Bandwidth calculation begins and ends at the beginning and end of each calendar month. Bandwidth usage statistics are updated once per day.
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